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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Everybody had Patience with me. Understanding of my questions and worries. Thank you All
Better communication regarding closing details and faster closing
Had a great experience with the overall process…
It was faster than promised - and truly made a difference!
Our Communication with Mr. Edward Sarkardehi, during our loan process was very professional at all time. He was very helpful with giving directions which made the whole process simple and less stressful. Edward took his time to explained the process before we started. He followed up with phone calls to ensure with understood instructions given. We appreciated his professionalism and attitude when he spoke with us. There were times my husband and I was unable to send the paperwork back as requested. He talked us through the ... read more
Originator would respond when called or call back
There were major issues with Kristina's communication and we ended up closing a week after we should have because of it. If we had not been as far in the process we would not have continued with PennyMac. I ended up dealing with Felicia Johnson to finalize the loan after such a bad experience with Kristina.
Overall great customer service.
Communication and documents were in order and in a timely manner.
PENNYMAC has a 4.5 star rating with 49,192 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.