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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My documents were put in a strange file and requested several times. Each time I called I was told by several different people that yes they were there but I kept getting emails asking for them again and again. This delayed the process for 3 weeks. I think it would be better if you actually spoke to just 1 person when you call not just anyone who answers the phone.
Anfernee was great, it was just stressful to get the correct numbers finalized that the initial contact had quoted.
Tony responded to my questions in a timely manner. He also followed up regularly to keep me updated on the progress of the loan.
Quick easy
Thank you for everything
Communication
Thanks for helping me
It was not Devon's fault for delays. It was paperwork not completed by previous closing attorney
Danyell Gilbert did not read my emails and the note in my profile. She told me vis voice mail that the next step would be for Penny Mac tram to check my credit score and that was way after the rate was locked. Everyone knows that the credit score has to be checked if the rate is locked. I sent her 3 emails with the pictures showing the deck was fixed. I asked her to upload them since she told me to send them to her via email, she did not do that. Luckily, Austin did that. She continued called and left me voice mails askin... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.