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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent customer service
Was not happy with the interest rate you changed it was 1/2 % higher than everyone was charging and you couldn’t tell me why
What would’ve been great is if I didn’t get 20 emails asking me to complete this survey. The representative never called me outside of my working hours so we never had a real conversation and when I attempted to call her back they would put me on with someone else. I tried to explain I did not want to evaluate her since we hadn’t spoken, so I sent an email in response to one of the survey requests. Instead of taking it with any seriousness, I was simply sent yet ANOTHER email to do this survey, which was infuriating and w... read more
Once I made up my mind that I wanted to refinance, I made the phone call and from there everyone and everything went smoothly. We closed in a timely manner. My experience with PennyMac has been a great experience. I have been with them since 2018. Thank you
Anfernee was great about communicating through email and kept us updated constantly which was greatly appreciated.
They took care of everything so quickly and told us everything to do and made it so easy!
Everyone with worked with did a great job. Very professional and wonderful communication!
Everything went as planned and on time.
The first representative he was very hard to get in touch with. He rarely returned calls. Ms. T Bryson -Jones was awesome!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,201 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.