PENNYMAC

ANNE-MARIE A. 

on Birdeye

3 years ago

I had a pretty good experience but ended u p having to repeat the application twice and only luckily closed on the very day I would have had to repeat the process THREE times if I had not been so persistent. The problems on the first application was due to a lien on the solar panels. By the time that was resolved (and I only resolved it by paying off the loan on the solar panels) the 650 days were over and we had to start again. The problems with the second application were due to your company. Apparently the new servi... read more

Mandy J. 

on Birdeye

3 years ago

The process was frustrating started in June closed in September? Had to submit the same documents multiple times, lack of communication. 

Jennifer B. 

on Birdeye

3 years ago

Overall it was a great experience. 

Justin K. 

on Birdeye

3 years ago

Documents were requested again and again last minute and even the day of closing from Linda. Meanwhile the her manager took our direct call and was confused by the request and told us not to worry that our loan was approved. This kept occurring even on the day of closing. 

Marie Therese K. 

on Birdeye

3 years ago

It was a very smooth process. Pretty much easy and customer friendly. 

Gabriel T. 

on Birdeye

3 years ago

Thank you for your services 

Joren H. 

on Birdeye

3 years ago

Communication was great and things got done in a timely manner 

Martin H. 

on Birdeye

3 years ago

Linda always kept her appointments on call backs. Many times you will hear someone say "I will call you back on this date" and they never do. Linda always did whether there was an update or not, she called, which I appreciated tremendously. 

JEFFERY M. 

on Birdeye

3 years ago

There was some confusion about the loan. It was a refinance loan but it seemed like early on Pennymac thought it was a new loan. Also the closing was first assigned to someone on Maui, where I live on the Big Island.