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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,212 reviews
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Clifford Lefeged S.'s profile image
Clifford Lefeged S. 
on Birdeye

2 years ago

She made the whole process extremely simple and explained everything very clearly and she was very accurate on the time frame and on all the numbers 

Jonathan P.'s profile image
Jonathan P. 
on Birdeye

2 years ago

Very easy process - well explained - not nearly as daunting as I expected 

Joseph B.'s profile image
Joseph B. 
on Birdeye

2 years ago

Why are you sending this survey so long after we closed on our refi? All we have are vague memories of it being just OK... some documents were asked for twice. I don't think we should have had to go through the whole closing process all over again just for a small rate change when we closed on the house in March 27, 2020 (a year and a half before the rate change request.) 

Temitope A.'s profile image
Temitope A. 
on Birdeye

2 years ago

We had a great experience with the whole process 

Robert M.'s profile image
Robert M. 
on Birdeye

2 years ago

Great experience. Highly recommend Jasmine and the entire Penny Mac team. 

Justin M.'s profile image
Justin M. 
on Birdeye

2 years ago

Everything went smooth and nothing interrupted my busy schedual 

ANGEL P.'s profile image
ANGEL P. 
on Birdeye

2 years ago

The entire process was excellent. England explained everything and all happened as expected. Some request for forms and signatures was confusing and had to have live help to navigate to finish. Would do it again if necessary. 

Bill Broadway I.'s profile image
Bill Broadway I. 
on Birdeye

2 years ago

Very informative, clear communication and the expectations were accurate according to the cycle time of the process. 

Beth L.'s profile image
Beth L. 
on Birdeye

2 years ago

Great process and people. Went very smoothly. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,212 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.