PENNYMAC

Earl T. 

on Birdeye

3 years ago

PennyMac did an awesome job with my refinance process. No hang-ups, Process was short and sweet. PennyMac started out as my Plan-B, but quickly became my Plan-A, and very competitive rates. Super Big Thanks to PennyMac staff, I recommend them highly. 

ABRAHAM DELA P. 

on Birdeye

3 years ago

Ensure client receive timely community of changes and requirements. Ensure all members of mac team are fully knowledge and aware of client information, issues, requests and updates. Client should not have to investigate and find the answers on their own or have to constantly reach out to the mac team/poc on the discrepancies and what is going on with their application. Team requires training. 

Ryan E. 

on Birdeye

3 years ago

n/a n/a n/a n/a 

Robert S. 

on Birdeye

3 years ago

Faye was a pleasure to work with. She explained everything she needed clearly and made things go smoothly throughout the process. 

Rene P. 

on Birdeye

3 years ago

great service 

Claire M. 

on Birdeye

3 years ago

Explanation of the final closing/signing meeting. Responding to emails with questions I had about the final closing meeting. Referring to emails where I said I couldn't answer phone calls during normal business hours, to email me instead of repeatedly calling when I said I would not be available. 

Beverly G. 

on Birdeye

3 years ago

The process was done much quicker than expected. Faye was prompt, friendly and knowledgeable. We enjoyed working with her. 

Donald O. 

on Birdeye

3 years ago

Questions were answered promptly and calls were returned. Process was easy if cumbersome with document requests! Samijo communicated well… 

Wascar B. 

on Birdeye

3 years ago

Follow-up and required docs matched what was agreed, no unpleasant surprises or delays, all parties involved performed without faults and were upfront with expectations. All met! Overall, two thumbs way up!