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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,217 reviews
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LB E.'s profile image
LB E. 
on Birdeye

2 years ago

Edward was a professional throughout the process. He returned all calls promptly and answered all of my questions in a kind and courteous manner. 

Dottie H.'s profile image
Dottie H. 
on Birdeye

2 years ago

I really enjoyed talking with Erika Stacy. She is friendly, understanding and patient. I had an usually situation and she helped me get through it all. I would recommend working with Erica Stacy at PennyMac. When I'm ready again in the future I will be calling her. 

Stephanie C.'s profile image
Stephanie C. 
on Birdeye

2 years ago

Very friendly and helpful with any questions I had with the loan process. 

Edward W.'s profile image
Edward W. 
on Birdeye

2 years ago

This was my second mortgage with PennyMac. Diana Rogel and Nicki Stober were awesome! Problem with my second mortgage started when the MAC team got involved. They scheduled my appraisal the day before I was to close. Then after clearing that up the final numbers for closing changed 4 times. I sat in the title office waiting for Pam Wilcox to clear up the problems for hours and things were finally resolved. There were no reasons for this and it was the most stressful closing we have ever had! It’s a shame that this happened a... read more

Thomas B.'s profile image
Thomas B. 
on Birdeye

2 years ago

From start to finish the experience was great! 

James C.'s profile image
James C. 
on Birdeye

2 years ago

Sandrea was very personable and easy to talk to. Lucky for me she dumbed down the whole process so even a novice like me could understand. 

Beatriz S.'s profile image
Beatriz S. 
on Birdeye

2 years ago

it was ok. will use again if needed 

Daniel T.'s profile image
Daniel T. 
on Birdeye

2 years ago

It was simple and easy. Expectations were communicated well and overall it was a good experience. 

Asher L.'s profile image
Asher L. 
on Birdeye

2 years ago

Easy and smooth experience. Thanks! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,217 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.