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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,154 reviews
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Michael W.'s profile image
Michael W. 
3 years ago

Hassle free 

Marcelo A.'s profile image
Marcelo A. 
3 years ago

FIVE STARS!!!!! 

LEON B.'s profile image
LEON B. 
3 years ago

It was real easy and they answered all questions. I even had some bumps in the road with refinancing and they walked me through ever phase of the refinance to get it complete. You won’t go wrong 

Kayla M.'s profile image
Kayla M. 
3 years ago

Patrick was great to work with and very personable! 

Keith I.'s profile image
Keith I. 
3 years ago

Follow your processes as described to the customer. Your Closing expectations were very clear, you just failed, repeatedly, to meet them. We were ready to close; however, your team failed to provide closing documents prior to the closing appointment, which led to unanswered questions, which led to rescheduling the close - three times. 

Deborah T.'s profile image
Deborah T. 
3 years ago

Katherine Baker is what made the whole experience acceptable. She was very professional and answered my questions as clearly as possible. This was the first time since my husband's death that I have had the full weight of such a loan process on only my shoulders. Katherine made this bearable. Thank you. 

CHRISTOPHER S.'s profile image
CHRISTOPHER S. 
3 years ago

Promo responses. Clearly answers question. 

John K.'s profile image
John K. 
3 years ago

It was a complicated Refi because of divorce, but Penny Mac worked both sides as easily as could be expected and success 

Clarence Jones J.'s profile image
Clarence Jones J. 
3 years ago

Timeline was adhered to. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,154 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.