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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Still waiting for the $$ to pay off car. Closed on Monday and no wire or check!
Great work everyone.
I understand that the human errors happens on the documents, but even after telling repeatedly to correct the in correct addresses on the closing docs, documents were still NOT AT ALL corrected and ended up signing on incorrect address documents. Even after sending many emails and talking to loan processor several times this was the issue. Loan processor kept saying that each document has been reviewed for its correctness and has all correct address but it wasn't TRUE, about 11 documents had either zip code wrong or city ... read more
She communicated something different each time I spoke with her. One day I needed the trust the next I didn’t the next I did. She also asked for a divorce document and I’ve never been married.
na na na na na na
Sandrea, was very helpful and fully explained each step in the process and was always able to answer my questions. She was great!
I feel that I did most of the work as far as following up and tracking information down. I stopped receiving weekly updates and followed up after about two weeks. I discovered documents were missing and my landlord was being difficult. Had I been informed sooner, I could have solved the issue sooner. I am an experienced home buyer, so I was able to navigate, but someone less experienced would have struggled. I would still recommend friends and family to PennyMac as I have done business with you several times and this is... read more
The entire staff that I was in contact with was very professional and courteous.
If my recommendation was about Chantel Bryant only, I would absolutely recommend Penny Mac to all. Chantel was incredible to work with. She went above and beyond the call of duty to support me through the process. Unfortunately I was not as impressed with other members of the Penny Mac staff. Cesar specifically was difficult to contact. At one point I had placed 5 calls to him and 1 to his supervisor with promise of return. It took weeks to hear back. When I requested information, he was not through in his response.... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,219 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.