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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process for our mortgage loan went smoothly. I recommend working with PennyMac! Communication was phenomenal and as customers we felt that we were taken seriously and made a priority in having our needs met.
Able to get your loan rep on the phone when you call with questions. Always got voicemail.
Efficient, straightforward process
Tynisha was very patient with me; I had no idea what some of the documents were that they were asking for, and they did their best to explain them to me and to help me find out who else would have the documents, since I in many cases did not have them.
Great experience,
She was very lovely and knowledgeable. The signing process was quick.
The notary, (Brittany) came out to our house on a Sunday afternoon! Which was so convenient for us and much appreciated!
Let the customer talk to the same person. Every time i called, someone else answered and didn't know what was going on and gave me incorrect information. Changes were made to my closing documents and were not communicated with me. Please improve communication and customer service
The entire experience was easy. I was not super happy that I had to right a $400+ check at closing, when I was told that closing was included in the documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,219 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.