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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The PennyMac process could be exponentially improved by assigning ONLY one Representative as customer contact. I had to deal with 13 different people some had no clue what the others have done and repeatedly had explain to them. It was very cumbersome.
How I was helped and my questions were answered.
Everything went fine but I felt more communication would have been good
Process took considerably longer than expected with long periods of little communication.
Excellent Customer Service...
The entire process was easy
Nothing but the best, thanks for helping to us refinance through penny Mac
Everything went well. There were several issues after the initial closing with missing signatures and name issues (my wife's last name was not correct on many of the documents). We had to work with the title company to sign several documents after the loan closing was complete. However, this all had to do with the title company - everything from PennyMac was great.
After the paperwork was corrected the process went quickly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,176 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.