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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,221 reviews
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JEFFREY S.'s profile image
JEFFREY S. 
on Birdeye

2 years ago

Julianna Cruz was outstanding! This is my 7th mortgage and by far the easiest because of her work ethic. Also, she found an overdue tax payment that slipped through the cracks and was extremely professional about how to remedy the issue despite my lack of understanding. She deserves a raise and bump up in leadership position at PennyMac! 

Robert S.'s profile image
Robert S. 
on Birdeye

2 years ago

Smooth, simple process. Professional and courteous assistance. 

Jason L.'s profile image
Jason L. 
on Birdeye

2 years ago

The loan rep was great! 

Kathern J.'s profile image
Kathern J. 
on Birdeye

2 years ago

I refiin September 2021 and closed with great rate in 10 days. Process went very smooth. 

Marcos Sanchez Y.'s profile image
Marcos Sanchez Y. 
on Birdeye

2 years ago

great support and communication, closing on time 

Darrelle G.'s profile image
Darrelle G. 
on Birdeye

2 years ago

Loan did not close on original closing day and no one called to advise that closing was being postponed. The next day processor reached out and said all phone systems was down and customers couldn’t be notified of anything. If I was made aware of closing being rescheduled that would have made my experience a lot better, 

Oscar T.'s profile image
Oscar T. 
on Birdeye

2 years ago

The process was very fast and done with no errors , My refinance team worked hard to make sure I got the best services possible , from application to closing ,Penny Mac is a great company to work with. 

Shari M.'s profile image
Shari M. 
on Birdeye

2 years ago

Excellent - a painless experience! 

MARIA C.'s profile image
MARIA C. 
on Birdeye

2 years ago

Better and clear communication with everyone involved- from the call center agent to the loan officer to the title company and to me. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,221 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.