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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was great!
Personnel who can communicate with one another would help! I had multiple people requesting the same documents within the same timeframe. Some of the documents were incorrect & I asked and told things were done when they were not. Those things cost me money & pushed the closing date back more than once. My experience was terrible!!!
-Communication from start to finish. -Immediate notice regarding what is needed or required as far as documentation. -Consistency as I was being told many different things from different representatives. -Overall better knowledge of the mortgage process for all employees.
Cindy could not have been more professional competent quick excellent feedback excellent response time along with a personality it just made it a pleasure to give you guys all our money… :-)
At times it was difficult to do the work on line
I was already with PennyMac and when I refinanced for lower interest Kristina explained everything in detail and was very clear with every thing she was amazing.
Everything was done so quickly, even my loan officer was pleasantly surprised at how quickly the appraisal came back. Overall one of the quickest closings.
It was a very easy process We we’re kept up to date every step of the way. Rokeria was excellent at keeping us informed. If we had questions she would get the answer to us promptly!! Thank you all for all the hard and exceptional work!!
I would have given Erica a 5 and 10 but the process took very long and the closing $ kept changing, specially the cost from PennyMac, added then removed of the same $number, about 5 times. It was n't Erika's doing, it was another dept and the auto calculation from the software, that was what I was told. However, at the end, the closing cost/credit that was promised to me stayed as promised. For that I gave a 10 for future business and friends referral :)
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,239 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.