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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,239 reviews
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Durward W.'s profile image
Durward W. 
on Birdeye

2 years ago

Chantel and the PennyMac team were terrific. Chantel checked in on me frequently to see how the process was going and to keep me informed about where things stood. I felt very comfortable with the loan process because of Chantel's involvement. 

Reginald L.'s profile image
Reginald L. 
on Birdeye

2 years ago

Michelle was awesome! She made the whole process smooth. Thanks 

Rodelio P.'s profile image
Rodelio P. 
on Birdeye

2 years ago

I never had any bad experience with Penny Mac. Their people are very helpful, friendly, and above all, professional. 

Rhett P.'s profile image
Rhett P. 
on Birdeye

2 years ago

Would never do a refinance with PennyMac ever again - I had to do most of the work, calling people etc and it took a ridiculous amount of time - mainly because the same documents were requested over and over again and those documents didn’t pertain to us. We’ve done several refinanced and this one is as by far the worst experience 

Andre J.'s profile image
Andre J. 
on Birdeye

2 years ago

Pretty good job 

Ryan C.'s profile image
Ryan C. 
on Birdeye

2 years ago

Don't know who Jacob Rogers is or why I'm getting this survey. Thanks. 

Daniel G.'s profile image
Daniel G. 
on Birdeye

2 years ago

Thank you for the smooth loan. 

BRIAN R.'s profile image
BRIAN R. 
on Birdeye

2 years ago

Process was smooth. 

Jaime I.'s profile image
Jaime I. 
on Birdeye

2 years ago

Honestly, the process was several months ago and I don't remember a lot. Other than closing taking longer than I expected - all else was fine/good/maybe great. Also, I generally don't make recommendations to others. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,239 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.