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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,215 reviews
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DENNIS C.'s profile image
DENNIS C. 
3 years ago

All was great 

William H.'s profile image
William H. 
3 years ago

Joseph called me every week during the process, even if there was nothing new to report! Now THAT is great customer service!! Thank you 😊 

Joshua H.'s profile image
Joshua H. 
3 years ago

Great communication and close was actually earlier than anticipated! 

Francisco R.'s profile image
Francisco R. 
3 years ago

From beginning to end I was informed and quickly brought up to date with clear and precise communication. All individuals involved with the process were extremely professional, courteous and friendly. My experience was fantastic. PennyMac refinance team went over and beyond with the customer service. I would give 15 stars on the customer service alone. I come from a large Hispanic family. Moving forward all my friends and relatives will use PennyMac for their home buying and refinance needs! Thank you team for an experience ... read more

Karla M.'s profile image
Karla M. 
3 years ago

Great people working for Penny Mac 

Richard B.'s profile image
Richard B. 
3 years ago

Well done, prompt & efficent 

Georgina C.'s profile image
Georgina C. 
3 years ago

Was told several times that I would be contacted once a week to discuss loan and if anything was needed was not something I wanted to hear 

Luis L.'s profile image
Luis L. 
3 years ago

The convenience of doing everything from home ;) 

Vincent G.'s profile image
Vincent G. 
3 years ago

Sandi was very helpful and always responded to our questions promptly. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,215 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.