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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
a lower interest rate
Communication was non existent.
I wasn’t exactly explained in details on my equity and how it works. I was negative in equity. Also, I was told I was getting some money back. Had to reschedule, then I was told I wasn’t getting money back. I wasn’t told about how my insurance works with my new loan. I’m still negative in equity
Better communication,
The speed of the process was what I liked the most.
The very first lady I dealt with was very unpleasant and told me things that later turned out to be false. I spoke with someone about her but most likely it went nowhere.
The process could not have been simpler. I called and spoke with a loan officer, and he would put documentation in the portal. He would notify me when/what needed to be done in the portal. Then when the processing was complete, a mobile notary was sent to my house for the closing.
We are very pleased with the customer service of Penny Mac employees. Everyone has been pleasant to speak with and very accommodating. This was the main reason we chose to refinance our original loan with you.
Was completely awesome in all loan closing categories! 5 stars!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,249 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.