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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Great service
Lamara could not answer my question confidently and did not offer to figure it out and then get back to me.
The members of the Penny Mac team have serious deficits in knowledge, paired with the automated system that seemed to send out requests for documents two days after being provided, I was left unsure of whether they had been received or not or whether I actually needed to provide them. In a situation that is already tense it really added to the frustration. The constant merry go round of Mac team members that called me only to have to have problems explained over and over was actually pushing me to pull back my application an... read more
Great experience during covid.
I give it a 5 star rating
The end result was exactly what was promised.
Ms Ivy was amazing. Keep up the excellent work and wonderful personality. Extremely communicative despite the 3 hr time zone which was amazing. Thank you thank you again. Mr Edgard and Kim Martinez.
Some of the documents requested had already been submitted as part of other required documents. All in all the experience was good. Thank you.
Don't need to
PENNYMAC has a 4.5 star rating with 49,249 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.