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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,249 reviews
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Joel P.'s profile image
Joel P. 
on Birdeye

2 years ago

Overall loan process was quick and easy and went thru faster then I initially thought. 

Henrietta S.'s profile image
Henrietta S. 
on Birdeye

2 years ago

Edna was pleasant 

Daniel B.'s profile image
Daniel B. 
on Birdeye

2 years ago

the underwriters requests for employment and income documentation seemed over the top. they never seemed to be satisfied. this was a refi of a Pennymac mortgage I have been paying for 12 years without fail and I have over 50% equity in the property but none of that seemed to matter. 

Mark G.'s profile image
Mark G. 
on Birdeye

2 years ago

It took forever and lots of issues with loan. 

Shah C.'s profile image
Shah C. 
on Birdeye

2 years ago

I would like to retain my future loan processor, 

John O.'s profile image
John O. 
on Birdeye

2 years ago

Very helpful and considerate. Made things very easy for me 

JENNIFER B.'s profile image
JENNIFER B. 
on Birdeye

2 years ago

Get more people working in departments so multiple requests for same documents does not occur. Very frustrating and makes one lose trust in the process. So not ever lose Darrel Thomas-Hagan’s, she was the best in trying to get things done!! 

OLFA O.'s profile image
OLFA O. 
on Birdeye

2 years ago

There was a lot of confusion with the money needed for closing. The closing date was moved do to miscommunication. 

Jeffery M.'s profile image
Jeffery M. 
on Birdeye

2 years ago

Overall great experience 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,249 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.