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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,225 reviews
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Ryan K.'s profile image
Ryan K. 
3 years ago

Quick and easy and accurate. It's that simple. 

Norma L.'s profile image
Norma L. 
3 years ago

Great experience. 

CARRIE K.'s profile image
CARRIE K. 
3 years ago

Very helpful 

Debra W.'s profile image
Debra W. 
3 years ago

My refi was quick and easy. This is my second loan with Penny Mac and both were seamless. 

Darrell D.'s profile image
Darrell D. 
3 years ago

The loan took too long. 

AUSTEN L.'s profile image
AUSTEN L. 
3 years ago

Fantastic the second time around. 1st time was absolutely garbage 

Ricardo F.'s profile image
Ricardo F. 
3 years ago

The loan was made for more than the payoff amount was, and some funds were disbursed to us. This was not part of the agreement. We had said we wanted to pay cash for the closing costs, in an effort to keep the amount of loan the same as the one we were paying off. The person who came to our home was not a rep from PennyMac, but a notary, so we couldn't change things unless we would cancel the appt. And we just wanted to close and be done with it. 

Paul V.'s profile image
Paul V. 
3 years ago

Overall communication was lacking. I was only contacted to request the same documents I had already sent to multiple people. Tommy Jackson is a joke and I felt like he just abandoned me through the whole process. I expected him to keep me in the loop and expected him to walk me through the process. As far as Krystal Fuentes goes, she did an ok job keeping me updated even after i wasn’t very friendly to her. I felt like I had to do all the leg work myself and just blindly sending documents to various people. It was my first r... read more

Michael S.'s profile image
Michael S. 
3 years ago

Easy company to work with!! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,225 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.