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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When our original closing agent had a family emergency we were canceled on last minute without a phone call or a reschedule. When PENNYMAC heard they immediately got me someone else who was able to still help us close in time and do everything necessary for our refinance. Very thankful we were still able to refinance on time and had someone there to help answer all our questions.
The entire process took nearly 5 months, Sumayyah rarely contacted me and when she did it was to say that everything was in and fine, and it WASN'T fine. Then sends notices urgently that stuff was not completed. When it had been completed months earlier. My wage stubs "expired" 3 times I believed because the process took so long. I have refinanced several times and this was hands down the worst refy experience we have ever had. We had to contact the original PennyMac contact Mason to actually get anything done.
Raveena was very nice & communicative
I have already reported our issues with how the closing was conducted in the middle of us dealing with Hurricane Ida.
Just the willingness to make sure I knew what was going on every step of the way
I had no problems with PennyMac personnel. I had an issue with the appraisal of my home. The appraiser didn't make true statements on the appraisal. She said we had not made any improvements to our home from the time it was and that was not true. We had a new roof put on in 2018. Also, she didn't note that we had a microwave , and seemed in a rush to get our appraisal over with. She had somewhere else she needed to be. The photos of our home were very unflattering. For example, in the bathrooms she took a picture of the toil... read more
Max was truly a pleasure to work with, very personable and easy to talk to, made the process much easier to get through. Always communicated back with me if he wasn’t available at the time I reached out to him. Thanks Max for all you do, Wishing you a great year going forward. 🙂
This box is irritating.
A timely experience in communication. There was a gap in communication at times, possibly due to time zones
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,479 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.