This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Norma Brambia was very helpful kepr me informed every step and helped me a lot with trying to get all the information you meeded for the loan because I am definitely not a techy person John Paul got off to a great start and was also great.
Business response:
Hi Phyllis - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Matthew and Rosario made the process seamless. I really appreciate their professionalism and responsiveness
Business response:
Hi Robert - Your feedback is greatly appreciated. Thank you for the review.
I’ve been with the company for one year and a couple months and never missed a late payment. I didn’t have a problem with them until I joined the military. This is when the company turned there backs, and refused to lift a one time late payment on my record while I was serving and had no way to communicate with my realtor of a honest error she made. PENNYMAC responds was very rude, and they had no compassion about the situation. The late payment that they refuse to lift also cost me my once perfect score to go into the fair ... read more
Business response:
Hi Natalia - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I was amazed at how smoothly the process went. Thank you. Shirley
Business response:
Hi Gary - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Very responsive, competitive rates, and hit our deadlines. There were some small minor mishaps such as our initial loan packet being sent to the wrong title company but there were no issues that caused any problems.
Business response:
Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great customer service
Business response:
Thank you for the positive review, David! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Anthony Trozera was a class act from the first phone call! He made my wife and I feel important through his consideration and willingness to jump in and help us when we were uncertain how to go about accessing the necessary documents. Just superb.
Business response:
Hi Joseph - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Always very helpful and followed up at every turn.
Business response:
Thank you for taking the time to share your experience with us, Juan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
You are the most customer friendly business I have experienced in many, many years. Each individual I spoke with was warm, friendly and experienced.
Business response:
Thank you for the positive review, Carolyn! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.