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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Fidencio was really great. I did receive a couple of emails communication requesting documents outside of the portal , which I thought strange. I contacted Fidencio, he setup the portal.
Better communication. Explain exactly they wanted from us.
Clear communication
Danielle seems to be very informative and didn't hesitate to help me when I had questions.
over all a horrible experience.
She stayed in touch and helped me throughout the whole process.
N/a n/a n/a n/a
Staff were patient, kind, responsive, and knowledgeable. I have already referred a friend that is now working with y'all.
Starting with Earl Nagaran our loan originator and continuing with Sandrea Allen the custmer service we experienced was top notch. Earl guided me through the portal and uploading required documents and Sandrea was excellent about communicating and making sure we knew what to expect along the way. Earl and Sandrea were VERY informative, professional, and had expert knowledge of the loan application process and the closing process. It was common for Sandrea to be working late to ensure we received our communication when we ... read more
PENNYMAC has a 4.5 star rating with 48,483 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.