PENNYMAC

Karen P. 

on Birdeye

3 years ago

It was unclear what insurance was required for the property and it took many weeks and lots of emails and calls to get it straightened out. 

Sandra K. 

on Birdeye

3 years ago

Everyone--especially Tyra and Victoria from the beginning were all very professional and helpful. They alk helped me to rest assured . 

Anthony Fountain J. 

on Birdeye

3 years ago

the teamwork that was provided was extremely great since this was my first time refinancing my loan. Nancy Olivas was very professional and always follow up promptly. Also, the whole pennymac team did a fantastic job. Thank you Fountain. A 

Jessica S. 

on Birdeye

3 years ago

I had a few problems with our appraisal and expressed them to our agent. She told me that I had to write a document on what my problems were and send it to her. In my opinion this was not my job, it was the person doing a service for me. So I had to settle for what was done because of our financial situation. Also, my processing agent was very unprofessional in our emails. 

Melinda P. 

on Birdeye

3 years ago

Everyone seemed to genuinely care that thing went well for us. 

Thomas J. 

on Birdeye

3 years ago

Closing misinformation 

Christopher E. 

on Birdeye

3 years ago

Thanks a bunch!!! 

Denice V. 

on Birdeye

3 years ago

I never even spoke with Tony, just know that he was assigned to help me. The process of how the cash out and then payoff to my creditors was never explained, and I actually had to make a phone call to see how those funds are dispersed. Everybody's got a job to do and everyone seems to be in a hurry to include the home inspector and then notary who came to my home and forgot a portion of the closing packet. Cody Anderson was the only one who communicated well with me as far as documents needed and then few questions I had. S... read more

Starr C. 

on Birdeye

3 years ago

Good job by Briana