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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick refinance with great communication.
She was very helpful and I had an amazing experience
Great experience overall!
I kept repeatedly getting a bank account reference requests (from an auto-generated email?), but was reassured each time that it wasn't necessary. That was annoying. Also there were some account log-in issues that I.T. was working on. We (I) gave up trying to use the portal and just called Jennifer with any question. She was prompt, clear and accurate. Any rating I left that wasn't excellent, was centered around the above issues and not related to Jennifer's excellent service and attention. Chris
Excellent team to work with.
Every person that I dealt with at PM was extremely polite and professional. Here are a few things that I found to be irritating. 1) Back at the end of the year while in the midst of the refi I was notified via e-mail that my application was not approved, my $100 app fee refunded and that was that...........I reached out to Kevin and a few days later I was contacted and it was if we started all over, wound up taking 4 months to refi my existing PM loan to a new PM loan. 2) Too much redundancy, often had multiple people reque... read more
The customer service and communication was excellent!
The overall process was great.
Great support
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.