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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Quick refinance with great communication.
She was very helpful and I had an amazing experience
Great experience overall!
I kept repeatedly getting a bank account reference requests (from an auto-generated email?), but was reassured each time that it wasn't necessary. That was annoying. Also there were some account log-in issues that I.T. was working on. We (I) gave up trying to use the portal and just called Jennifer with any question. She was prompt, clear and accurate. Any rating I left that wasn't excellent, was centered around the above issues and not related to Jennifer's excellent service and attention. Chris
Excellent team to work with.
Every person that I dealt with at PM was extremely polite and professional. Here are a few things that I found to be irritating. 1) Back at the end of the year while in the midst of the refi I was notified via e-mail that my application was not approved, my $100 app fee refunded and that was that...........I reached out to Kevin and a few days later I was contacted and it was if we started all over, wound up taking 4 months to refi my existing PM loan to a new PM loan. 2) Too much redundancy, often had multiple people reque... read more
The customer service and communication was excellent!
The overall process was great.
Great support
PENNYMAC has a 4.4 star rating with 48,101 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.