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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My only issues were with requests from underwriting. The document requests were redundant and delayed the closing.
Customer service was awesome. Communication was constant with all questions answered in a timely manner.
There was a big confusion around the property type: Townhouse or Condo. Everything till the closure was with the understanding that it is townhouse and loan was structured accordingly. Later I was told that it is a condo and pricing will be different and I was charged additional $2300 as points to cover the additional which made me very disappointed.
Just the overall process was a great process. From beginning to end.
I felt like toward the end, the week of closing specifically, there was a lack of communication between my builder and PennyMac, my title company and PennyMac. My cash to close had a hiccup and was quoted $7k more than the estimate just a few hours before. It was extremely stressful and unnecessary. Although James Byers was my loan officer, I did not get to talk to him after I was approved. There were things that came up that he and I discussed that I was having to re-explain.
Great service and accurate and helpful. I would like others to benefit from my experience.
Have a happy time ⏲️
Rebecca answered several questions real time as I was working with the online notary. Excellent help.
The service provided to me by Pennymac and especially by the Rep Nathaniel Orozco was impeccable… I don’t think I have ever had a company Rep as sharp, polite and professional as Mr. Orozco. In fact, the entire process was smooth with some very minor issues , but I was surprised at the manner in which my refinance was handled, the staff was organized, knowledgeable and professional! For me that places Pennymac a cut above all other lenders. Their service can’t be touched 🤷🏽♀️
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.