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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was awesome. Communication was constant with all questions answered in a timely manner.
There was a big confusion around the property type: Townhouse or Condo. Everything till the closure was with the understanding that it is townhouse and loan was structured accordingly. Later I was told that it is a condo and pricing will be different and I was charged additional $2300 as points to cover the additional which made me very disappointed.
I felt like toward the end, the week of closing specifically, there was a lack of communication between my builder and PennyMac, my title company and PennyMac. My cash to close had a hiccup and was quoted $7k more than the estimate just a few hours before. It was extremely stressful and unnecessary. Although James Byers was my loan officer, I did not get to talk to him after I was approved. There were things that came up that he and I discussed that I was having to re-explain.
had a great experience and if i ever sell or buy another house i know who to go to
I refinanced through PennyMac to a conventional loan. Given my previous experience with USDA, it was a breeze. The portal for documents was really easy to use, and PennyMac called to check-in regularly and make sure I knew how to find everything and answer any questions. I shortened the remaining 25 years to 15, and kept my overall out-of-pocket monthly expenses the same by cashing out equity to pay off debt. It was definitely a win-win for me.
Nathaniel was great to work with but Daniel wasn't.
Devin and Michael are very knowledgeable, and very professional! Geeat service! Keep up the great work.
Rebecca answered several questions real time as I was working with the online notary. Excellent help.
The service provided to me by Pennymac and especially by the Rep Nathaniel Orozco was impeccable… I don’t think I have ever had a company Rep as sharp, polite and professional as Mr. Orozco. In fact, the entire process was smooth with some very minor issues , but I was surprised at the manner in which my refinance was handled, the staff was organized, knowledgeable and professional! For me that places Pennymac a cut above all other lenders. Their service can’t be touched 🤷🏽♀️
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,098 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.