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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was very smooth. The entire PennyMac team including Jazmin were very professional and knowledgeable.
Quick and efficient
It wasn’t eSy reaching out to Andrea, she only communicated by email without any explanation s when I had questions and called her it was very difficult, I had to wait a day or two. Some documents I needed to scan twice just because she wouldn’t go through all documents I had uploaded. It was easier for me to upload them all together in one PDF file and she didn’t like that. I had to rescanned things for her to mark as received. Very unpleasant process. We closed on time because I kept pushing :(
My refinance process was pretty quick. I received approval for my new loan in a reasonable amount of time, and the process was very smooth. I applied for the loan and closed within six weeks, which really helped me to meet my coming financial need for refinancing. The loan officer, the loan team, and the closer all did a great job, and I'm very happy with this experience.
I am not sure if this is rating just Evelyn or the whole process. Evelyn was GREAT, always friendly and helpful. The first people I talked to when I called in where also usually great. But whoever Johnathon Love was, he was not helpful/available and the entire process felt like I never knew who to call- Evelyn didn't even come around until right before closing. The process (aside from Evelyn) caused me great stress and was, frankly, awful. I felt abandoned until Evelyn came around- I would call many times and never get a res... read more
Antonae Johnson is very detailed and provided information to help her customers with their services. Antonae Johnson is an excellent asset to your company.
Evelyn was very nice and helpful.
The process of refinancing with pennymac was one of the easiest things I’ve done when it comes to owning a home it was quick and efficient thank you guys
better, more specific communications
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,487 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.