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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
As you know, over the phone customer service is very rarely what it used to be, or what we wish it would be, but from start to finish Mary was the exception to that trend. She was an absolute pleasure to deal with.
Business response:
Thank you for the positive review, Robert! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Eric Haywood was phenomenal. I was closing while working offshore and he got me everything I needed. I can’t say enough good things about Eric! His patience and dedication are the only reason I am sitting in my house right now. Thank you Eric!
Business response:
Hi Brendan - Your feedback is greatly appreciated. Thank you for the review.
The whole team was great. It was easy to get a hold of your team when I had any questions. All were very polite & professional.
Business response:
Hi K. - Your feedback is greatly appreciated. Thank you for the review.
Nicole LoCoco & Matthew Hinckley were perfect through the entire process. Please thank them for being such great representatives for Pennymac.
Business response:
Hi Michael - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Rosario Lopez was phenomenal as she was very informative, professional, and prompt. I truly appreciated having her as my point of contact to see this process through. She is truly appreciated.
Business response:
Hi Nicko - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
None
Business response:
Hi Daniel - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Professional, knowledgeable, helpful and responsive
Business response:
Hi Patricia - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
You are great team. Thanks for everything!
Business response:
Thank you for taking the time to share your experience with us, Lyudmila. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Liem is an unbelievable caring and wonderful human being; I had an excellent experience with him and he went out of his way to make me comfortable with all transactions.
Business response:
Hi Kean - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.