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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,112 reviews
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Mark B.'s profile image
Mark B. 
3 years ago

Everything went smoothly as promised. The refinance process was easy, fast, and everything worked out on time. Thank you 

Craig L.'s profile image
Craig L. 
3 years ago

One person of contact through the process. Closing agent being able to answer questions. Clarity in nomenclature and penny for penny of the old loan to the new loan. Seems like money was "lost" 

Melissa W.'s profile image
Melissa W. 
3 years ago

Everything was very smooth. In the final phone call before closing, however, I was told that my monthly payment would be around $726 and I was to get $1100 back that I was to go over with the notary how I would like that refunded. My payment is more around $750 and there was no refund. Which both are fine because I would have just reapplied any refund to my loan, but the information should be uniform for no unexpected surprises and confusion. 

SAMUEL S.'s profile image
SAMUEL S. 
3 years ago

Wonderful experience! 

HARRY K.'s profile image
HARRY K. 
3 years ago

all was well and exciting 

Charles B.'s profile image
Charles B. 
3 years ago

Communication was lacking as our loan application initially was canceled without our knowledge, for no good reason and no explanation. We waited several weeks thinking it was being reviewed and no one notified us it had been canceled. 

Cameron P.'s profile image
Cameron P. 
3 years ago

There was a long period of time i asked for multiple phones calls back and they were never returned 

Pol G.'s profile image
Pol G. 
3 years ago

The process was easy and fast . They lowered my payment after I refinance my house... 

Destiny E.'s profile image
Destiny E. 
3 years ago

Fast and efficient 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,112 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.