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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had one unpleasant and stressful call with one CSR after hours of Latrice being available. I spoke with a man. He was rude, inconsiderate, and lied to me. If it wasn’t for Latrice this survey would be much different and cancelled application.
Business response:
Hi Sonia - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Michael Ammari and Ammie Mack were wonderful to work with during our home loan process! We can't say enough how professional and how important we felt from beginning to final signing in just 21 days. Awesome!!! Very pleased with your PENNYMAC TEAM.
Business response:
Thank you for the positive review, John! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
PennyMac has been my loan company for over 10 years …they are the best
Business response:
Hi John - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
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Business response:
Hi Norbert - Your feedback is greatly appreciated. Thank you for the review.
Nathan Camp was terrific in the initial stages of the process, and Grace Sparks continued the excellent service experience through the closing of our loan.
Business response:
Thank you for taking the time to share your experience with us, Betina. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Pennymac is very efficient and easy to work with
Business response:
Hi Joseph - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
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Business response:
Thank you for taking the time to share your experience with us, Samuel. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Everyone from the start of my loan to closing are amazing to work with, always putting customers first,excellent communication with professional kindness, definitely recommend to family and friends,so glad I'm part of the Mac team
Business response:
Thank you for the positive review, Elizabeth! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you. Your team was very helpful and patient with me.
Business response:
Thank you for taking the time to share your experience with us, Jennifer. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,185 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.