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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,507 reviews
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Kenneth A.'s profile image
Kenneth A. 
on Birdeye

2 years ago

PennyMac has made the whole experience amazing and very easy! Sandrea was super helpful, very friendly and very knowledgeable! 

SONYA L.'s profile image
SONYA L. 
on Birdeye

2 years ago

Everything was explained thoroughly from the beginning. Process was quick and easy. Documents were easy to understand and upload. Closing process was quick and local. 

Ernest H.'s profile image
Ernest H. 
on Birdeye

2 years ago

The entire process was easy and straight forward because of Nancy's help. 

Kyleah V.'s profile image
Kyleah V. 
on Birdeye

2 years ago

Great service 

David F.'s profile image
David F. 
on Birdeye

2 years ago

Nancy Shead was great! I have nothing but good things to say about her. PennyMac as a company is GARBAGE! I wish I could go back in time and live in a world where PennyMac never existed. The entire process of the home loan was awful with the exception of the people. PennyMac people are great. The one good thing I can say about PennyMac is the quality of their employees. As a mortgage company, it can't get any worse... 

Krasimir T.'s profile image
Krasimir T. 
on Birdeye

2 years ago

Many repeated references to the same documents to different people in the company, instead of requiring them from each other. 

Chantel T.'s profile image
Chantel T. 
on Birdeye

2 years ago

Very understanding in times of stress 

Robert M.'s profile image
Robert M. 
on Birdeye

2 years ago

Our closing paperwork was wrong and we had to redo it and bring more closing cost than we were told 

Javier Martinez J.'s profile image
Javier Martinez J. 
on Birdeye

2 years ago

Great and fast 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,507 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.