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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,507 reviews
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Lucas S.'s profile image
Lucas S. 
on Birdeye

2 years ago

Nicholas was great and did a good job of keeping in touch for every step of the process. 

ANDRE M.'s profile image
ANDRE M. 
on Birdeye

2 years ago

The process was confusing. Documents were emailed to us without anyone explaining the documents. Not a loan person, did not understand everything we needed to sign. Questions were asked but we did not receive a timely response. You made the process easy, but someone needs to be more hands on. The notary did a great job when we signed the closing documents. I commend you for making the process easy for veterans. 

Stephanie G.'s profile image
Stephanie G. 
on Birdeye

2 years ago

Pennymac made the process clear and easy. I'm very happy that as my current Mortgage company, they were more that happy to give me very competitive refinance rates. 

Catherine W.'s profile image
Catherine W. 
on Birdeye

2 years ago

Great and timely service. Effortless experience, professional, and courteous. Thank you. 

Richard Kilgore J.'s profile image
Richard Kilgore J. 
on Birdeye

2 years ago

not all computer process because it is too difficult for older people who aren't computer savy to do this tooo time cosuming. 

INDIANA F.'s profile image
INDIANA F. 
on Birdeye

2 years ago

Excellent services. 

Steven H.'s profile image
Steven H. 
on Birdeye

2 years ago

It was good to have a Team from PennyMac to support and answer my questions regardless of the number of times I asked. 

JERRY J.'s profile image
JERRY J. 
on Birdeye

2 years ago

I lowered my interest rate and monthly payment. 

Anthony G.'s profile image
Anthony G. 
on Birdeye

2 years ago

Better communication. Being able to always talk to the same person and not having to keep repeating myself. When the process initiated, we were never told that we would be handed off to another individual, or team. We should have had that explanation instead of a phone call from a stranger. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,507 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.