PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,821 reviews
Select a rating
Gregory S.'s profile image
Gregory S. 
on Birdeye

a month ago

Paulette had all the answers everytime I asked! 

Business response:

Hi Gregory - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply* 

Kervin P.'s profile image
Kervin P. 
on Birdeye

a month ago

Paulette, Eric, Amy, and the entire team were excellent to work with, communicated clearly and promptly and really cared about ensuring the process moved forward as smoothly as possible for me. I truly appreciated that! 

Business response:

Thank you for taking the time to share your experience with us, Kervin. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Leslie D.'s profile image
Leslie D. 
on Birdeye

a month ago

Grace was diligent at every step during the process. She made it extremely easy to understand the required documents and where to upload them on the website. She knew the numbers and explained them well. Thank you Grace! 

Business response:

Hi Leslie - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Aiden C.'s profile image
Aiden C. 
on Birdeye

a month ago

Experience with this company has being terrible. Not only are they rude but unwilling to assist. This loan is my third in 4 years and was sold to them from my other lenders. Their app has a monthly update deleting all information and forcing you to set up your account again  and again. They will not report any late payments until you finally catch up then they’ll report it as late. This allows them to deny any assistance in you’re in a bad situation at the time. Next loan, I will make sure my prefer loaning bank will not sel... read more

Business response:

Hi Aiden - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Leslie D.'s profile image
Leslie D. 
on Birdeye

a month ago

The entire experience was great. Sincerest thanks to Anthony, Gracie, and others. Top Notch! 

Business response:

Thank you for the positive review, Leslie! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Walter G.'s profile image
Walter G. 
on Birdeye

a month ago

Nope  

Business response:

Hi Walter - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day. 

John J.'s profile image
John J. 
on Birdeye

a month ago

Everything went very smoothly..Things went along just as I had been informed..It was a pleasing experience... 

Business response:

Hi John - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Joshua W.'s profile image
Joshua W. 
on Birdeye

a month ago

Handled both our initial loan and a refinance 6 months later. Miscalculated our property taxes for our escrow withdraw even though it was right on the initial loan. Paid the wrong amount for over a year without telling me my escrow was negative and the taxes were wrong. Sent me a shortage amount for their mistake plus a prorated amount and told me if i didn't pay it my payments would go up 1000 a month. Mind you, more than i was paying on my initial loan before the refinance. Borderline fraud and complete negligence, even ha... read more

Business response:

We appreciate your review, Joshua. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply* 

Rory B.'s profile image
Rory B. 
on Birdeye

a month ago

great, fast, reliable 

Business response:

Thank you for taking the time to share your experience with us, Rory. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,821 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.