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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall great experience
The service was excellent; however o do not want my name or personal information posted. That’s why I did not respond to the survey earlier; not my generation….thank you
Grace was the only person at Penny Mac that I wanted to talk too. I didn't really care for the other customer service agents I had talked with. I like talking to just one person when I'm going through a process with financing. So to break it down, Grace Sparks was awesome! Caesar Rodriguez was in a hurry and under pressure I could sense but he knew his stuff. The underwriters we're the one's that kept goofing up and that's what drugged the process on so long. Another thing is, I don't like everything done electronically, I l... read more
Edna communicated with me often and kept me up to date with the status of my loan. The process was smooth for the most part with some delays from the bank, but overall there were no issues and we closed on time.
N/A- no thank you
I appreciate the daily emails / calls. Communication was excellent.
Great customer service
Anita Nicole Grayson helped me with all my needs and was friendly .
My bank account number could have been input by someone who actually cared if it were correct, perhaps enough to double check it. You see, now I wait for the bank and the lawyer to figure out what to do next. I explained from day one that I didn't owe miscellaneous debt, but cheques came to me for my former creditors anyway. NIGHTMARE.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,116 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.