This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It’s really not all on Tennille. She had gotten sick and was out for about two weeks leading up to my close. My major issue was that I was told over and over leading up to close that all of my documents were good and nothing was needed. Then, on the day of close, there were a bunch of issues because someone finally reviewed my file (not sure why files are reviewed as items are received). The person reviewing could not explain what they needed to move forward. My file had to be escalated to management of all teams for them to... read more
We had a very good experience with the Mac team members.
This time we actually had a lot of help. Compared to the last time we were trying to refinance with Penney Mac.
I was already a Pennymac customer. This was a refi of an existing loan with Pennymac. The proof of my ability to pay was a waste of time and paper. The process should have been easier. Start to finish took 55 days.
The status updates were very helpful.
Not only inform the right hand as to what the left hand is doing, but make the right hand knows there is a left hand. I had to resubmit several documents several times. When I called to speak with someone they would be clueless about the documents in question. I was left to assume they were too d*** lazy to look in the file!
Recommend providing clarification and double checking information. Multiple occasions throughout the process where documents were not updated, incorrect, or explanations provided for delays were not accurate.
It was great, Thank you.
Sandrea did a great job. I'm glad I got to work with her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,114 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.