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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent customer service.
The entire loan process was quick and easy and I appreciated the weekly communication to keep us updated on the status of our closing.
Talking to one Loan processor instead of information getting twisted between 2 different ones. I didn't even feel as though they were knowledgeable or listening which is why the process was held up. upon closing we found out how things weren't as we agreed upon or explained. but by this time rates have went up if we canceled so I guess Penny Mac won that game. I read the horrible reviews online and wish I would have listened, now I'm going to add mine to the list.
Being repeat customers, it was an easy process to keep up with and know expectations and timeframes
Perfect on everything
Cesar did a great job with what was a really complicated loan. He appeared to be in a large bureaucratic situation where some things slipped through the cracks or took longer than expected to get a response. Cesar was always prompt in responding and helpful in his communication with me and made himself very available. I appreciate his customer service mindset. I think there were problems with the way the loan was set up initially with the first team I worked with and by the time it made it to Cesar some things needed to be u... read more
GREAT WORK
Sandra was a pleasure to deal with and made process less stressful.
Effective business and friendly communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,508 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.