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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I felt like there was quite a bit of miscommunication within the loan department.
Re-financing my loan with PennyMac was easy and painless. Jason Nosser called me regularly every week with updates on the process. It took almost 3 months, but I believe that was mostly due to documents that were required from another bank. All in all, it was a user-friendly process and Jason was great at keeping me informed.
8/10 star rating
Great job by PennyMac . It was above expectations.
Awesome experience! Kept us up to date! Best experience I've ever had in closing! Thanks, Terry and Carol
Elyccia did very well in providing us information and telling us what to expect. Nothing was said about how long it would be to complete the process, but it moved along pretty smoothly. The process was not perfect, but overall it was d*** good. Ted & Cheryl Kayes
It was a cluster...first no appraisal needed, then it was needed. Closing g costs were very high, interesting rate quote was higher than first quoted. Loan was denied after 2 months because of wrong info which Penny Mac was notified about...then loan was back on...then the closing date kept getting g pushed back...almost stopped the process a few times because of all the screw ups. Would I use Penny Mac again....not sure...sorry but it is what it is!
I was still charged a small appraisal fee, but they used my previous appraisal that was done through someone else. Also process took over 2 months to complete.
Frank was absolutely wonderful and very easy to work with. He made the experience pleasant and easy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,116 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.