PENNYMAC

MOHAMMAD E. 

on Birdeye

3 years ago

Nice company great people well take care everything thanks again 

Suzanne J. 

on Birdeye

3 years ago

All questions answered clearly. Very pleasant experience. 

Dennis P. 

on Birdeye

3 years ago

The phone and internet systems are ridiculous. I could never talk to the person with the answers and just got constant requests for documents that had been turned in. I have used loan systems before and this was by far the worst system I had ever dealt with. Use people not machines to think and it might improve. 

Leslie R. 

on Birdeye

3 years ago

This process is tedious and difficult. There was a bit of a communication snafu about call times which caused the process to be prolonged and I received lots of irritating phone calls and emails giving me time parameters to call back which were not possible. Once I was made aware that I could actually call after business hours, the process moved along more quickly and with less frustration on my part. 

John Cordle S. 

on Birdeye

3 years ago

Everything and everybody were very professional 

Katessa H. 

on Birdeye

3 years ago

Great job! 

GILLIAN G. 

on Birdeye

3 years ago

Sharonda was excellent, very communicative and kept me informed about all processes and timeline so I know what to expect. I would definitely use Pennymac again as well as refer to friends and family. 

Dustin H. 

on Birdeye

3 years ago

All my concerns were acknowledged and put to rest. Communication was excellent. My needs were absolutely met without problems. 

Donald H. 

on Birdeye

3 years ago

Our Homeowners insurance was screwed up and you still do not have it straightened out. I can't get ahold of anyone!!!! Answer the phone or my messages. This is really bad service.