PENNYMAC

Carmen V. 

on Birdeye

3 years ago

Very professional have a Lotta knowledge compassion for the customer and always listening willing to help thank you so much for the help I really appreciate it a lot a professional people. Especially you Sara Almanza. Thank you thank you again🥰 

Lavina R. 

on Birdeye

3 years ago

Sharyl, and the rest of the team, were there when I had questions. I was updated on what was happening throughout the process. With the issues that did come up during this process, I was happy to see that we were still able to close on time. Thank you, Sharyl, and the rest of the team. 

JAMES S. 

on Birdeye

3 years ago

The refinance process was handled perfectly by Penny Mac. Would recommend them for all of you house loan needs. 

JOHN M. 

on Birdeye

3 years ago

IT was a very easy loan as we already were with you for a smaller amount. I was disappointed that I had to request a review of the closing costs to match up with what was quoted and some of it was resolved. 

Robert M. 

on Birdeye

3 years ago

Process was simple and fast 

Dawn G. 

on Birdeye

3 years ago

Communication was key. Anytime I had a question - and trust me there were a few!! - I was able to call and get an answer. That is so helpful! I've never done this on my own, so having someone there to help me through the process was really nice. Thank you! 

Cheryl D. 

on Birdeye

3 years ago

Not a difficult process. 

Patrick A. 

on Birdeye

3 years ago

Overall it went great. It was delayed, which changed the original plan/timeline which was frustrating. The original loan officer was great and very helpful/knowledgeable. Joyce didn’t seem as knowledgeable and just seemed to go off the script but I understand we all have to learn. 

Jeffrey G. 

on Birdeye

3 years ago

Easy process