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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel like everything was going great until the end of the process. There was some confusion around the closing disclosures. I personally paid off some credit cards and sent in the documents however the CD was sent several times with the incorrect figures based on some CC debt. I also feel like my loan officer could have replied back to emails regularly. There were times when I wondered if she received my emails, because I didn't get a reply. Overall, it wasn't a terrible experience, but I do feel like my previous experienc... read more
Shay did a wonderful job and stayed in regular contact to ensure I knew what was going on. Everyone I spoke to in this process was helpful and pleasant.
Josie was fantastic! I was however at times quite frustrated with the PM process and with not having individual contact, but just a general phone number for my loan and my processing officer. It lead to much confusion at times that was no fault of the individuals helping me, but the PM process. I strongly recommend that this be changes, I would like to be able to talk directly with "my" person or be able to leave them messages rather than needing to talk with other individuals all the time. This is also the reason I would no... read more
!!!!!!!!!!!!
Very accurate and quick with the process.
Just over all great!!
Darcel was very knowledgeable and willing to help. She answered all my questions and helped me clarify some points of concern.
Easy and fast
Upon arrival Mrs.Thomas was very Professional & carried herself that way throughout the process. Any questions we had she answered.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,515 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.