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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Questions and requests were answered and completed correctly.
My original loan request was for 280, I was called and told my loan application was excepted. I even sign the closing documents that was loaded, but then I went back to look again and they was gone. I talked to someone at penny Mac and they re uploaded so I could look over once more....we already had a date and time set for the finally signing to be done. When I looked at closing documents again the amount was changed to 260 and nobody ever even notified me of this. I was expecting 280 and was told I was approved for tha... read more
Overall, the process was great and all reps for PennyMac were available and responsive to any of the questions I had throughout the process. Pretty smooth process overall. While the process wasn’t perfect, because each situation is different for ever loan, I still would recommend this company as they worked really hard to make my refinance work for my situation and meet my needs. Would give 5 starts for effort and service.
In the end, it turned out well. A few hiccups in the very beginning, due to communication and not receiving phone calls back in a timely manner. After getting through that, the process went smoothly.
Thank you for everything.
Anna Eng made the process great! Anna and her team went above and beyonf to get our loan processed in a quick time frame! We are so greatful for all of your efforts!!
While trying to buy my house I had several setbacks, Anna Eng did a wonderful job keeping in touch with me until the closing date.
Team was very great~
She was very patient with me sometimes it took a few times for me to understand everything but she explained things differently so my slow brain would get it
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,508 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.