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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Nice company great people well take care everything thanks again
All questions answered clearly. Very pleasant experience.
The phone and internet systems are ridiculous. I could never talk to the person with the answers and just got constant requests for documents that had been turned in. I have used loan systems before and this was by far the worst system I had ever dealt with. Use people not machines to think and it might improve.
Easy process
This process is tedious and difficult. There was a bit of a communication snafu about call times which caused the process to be prolonged and I received lots of irritating phone calls and emails giving me time parameters to call back which were not possible. Once I was made aware that I could actually call after business hours, the process moved along more quickly and with less frustration on my part.
Everything and everybody were very professional
Great job!
Sharonda was excellent, very communicative and kept me informed about all processes and timeline so I know what to expect. I would definitely use Pennymac again as well as refer to friends and family.
All my concerns were acknowledged and put to rest. Communication was excellent. My needs were absolutely met without problems.
PENNYMAC has a 4.5 star rating with 48,509 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.