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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall great experience
Grace was the only person at Penny Mac that I wanted to talk too. I didn't really care for the other customer service agents I had talked with. I like talking to just one person when I'm going through a process with financing. So to break it down, Grace Sparks was awesome! Caesar Rodriguez was in a hurry and under pressure I could sense but he knew his stuff. The underwriters we're the one's that kept goofing up and that's what drugged the process on so long. Another thing is, I don't like everything done electronically, I l... read more
Eric Lewis was an exceptional person to work with. He explained everything very well and helped me understand the value in getting my loan refinanced.
Organized team, clear communication, and my loan was ready a week before closing, Great experience!
closing took a little longer probably of va requested docs
Great and easy process overall, just wish there was an option conveyed to not have PMI in my loan and what that would have looked like.
The app needs to be improved concerning the milestone descriptions. Sometimes a status I was in appeared it was already complete, when in reality it was not.
Meet the expectation of the agreed date for closing. Allow the customer to make the decision to pay for insurance or place it in escrow. Especially if they are refinancing from an existing loan and never missed any payments. In my case, I have refinanced 4 times total and have never missed any payments. I requested to take insurance from the loan and pay it directly in advance for this was my request and now one could explain the reason, that it couldn't be accomplished.
the closing date was a little longer
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,509 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.