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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Talking to a person and not talking to a computer or voiced generated call that’s what made it great we’ve been in the situation were in over two years all businesses need to adapt put their employees were there needed and not cheap it out if everybody’s on the phone it put more people answering the phone it is very frustrating and unacceptable not to answer the phone I’m old-school pencil and paper I can get all the information you want copied mail it and you would receive it quicker than myself for most of the world can do
1. Provide accurate closing docs. 2. Close on date promised
I guessed someone forgot about when was the best time to call and make a note. Got many calls while I was at work during my lectures. Then, when I tried calling back I kept getting agents confused or asking for repeated doc requests.
Jazmin was always clear concise and cheerful.
Amazing customer service, attention to details, phenomenal customer service provided by agent. Antonae was very knowledgeable and always eager to assist. Thank you!
Jaciah’s helpfulness made my experience great. There were a couple off hiccups on the underwriters side of things but Jaciah did whatever she could to help make things work out.
Mr. Johnson was very friendly and very helpful, he answered all our questions and the whole process went very smoothly.
Easy, fast and convenient!
Great Job.....
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,510 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.