PENNYMAC

Jody S. 

on Birdeye

3 years ago

Linda was AWESOME! I don't want this to affect her. The team kept asking for other items after I was told it was complete, she was the messenger. 

Philip S. 

on Birdeye

3 years ago

Very professional, highly efficient. 

Mark S. 

on Birdeye

3 years ago

This was a very cumbersome process to administer. Yesenia did a good job with the process but surely the process itself and the number of steps could be improved for further gains in customer satisfaction. 

Tara P. 

on Birdeye

3 years ago

Seemless process with clearly defined timeline and communication. 

GLENN K. 

on Birdeye

3 years ago

While the beginning and end of the process moved quickly, things really bogged down during the middle. Processing the documents took a long time. In addition, communication between the different teams could have been improved; i.e., we made it quite clear that we wanted our Bank of America line of credit to be paid off rather than going through a subordination process which would have delayed things. Yet, the team that was handling our loan apparently were unaware of this and proceeded with the subordination process, which c... read more

ANDREW T. 

on Birdeye

3 years ago

Absolutely amazing and really appreciate the attention to detail and nice, calm and collected method of communication. 

Marissa N. 

on Birdeye

3 years ago

It went as planned. 

Keisha L. 

on Birdeye

3 years ago

Each email stated I would get an update within 1 week but when I received it--I was still at the same point/no progression. This happened several times during the process. 

Wendy A. 

on Birdeye

3 years ago

Very professional and efficient.