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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had trouble understanding everything, because it was my first time refinancing a house. They answered most of my questions the first time, but a couple took asking twice to make sure I understood what they meant. With closing, my husband's last name was not fixed. I corrected them 3 times on that. But overall was a pretty easy process.
Courtney and Andy made my refinance experience so pleasant. I was so excited that I closed on my loan with 3 weeks.
Godo Customer service
Accurate and timely process.
My experiences with Ms. Wiley and other team members were absolutely wonderful. All communications were clear and very easy to understand. Basically, PennyMac's expectations informed me of the established goals and suspense time required for completion and reply.
Super customer service. Always answered my questions in a timely manor
All team members should be on the same page.
Great service!
Unfortunately the loan officer was out from COVID and we didn’t know so when we tried to contact him we had no response until he returned
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,111 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.