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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From our start with Bethany to finishing up with Faiza was a great experience. They made me feel heard, important and always addressed my concerns or issues.
Business response:
Hi Amanda - Your feedback is greatly appreciated. Thank you for the review.
Every person that I dealt with was courteous and prompt with answers to my questions.
Business response:
Thank you for the positive review, Bradley! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Good job
Business response:
Thank you for taking the time to share your experience with us, Modesto. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Barry was incredibly helpful and always ready to answer any of my questions. He made the whole process go so smoothly. Mahalo nui Barry and the whole Mac Team 🤙
Business response:
Hi Amelie - Your feedback is greatly appreciated. Thank you for the review.
Nicole was fabulous. Knowledgeable, courteous, caring and available. Outstanding experience!
Business response:
Hi Mary - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Quinton Potter was excellent throughout the process of applying for my new home. There was a couple of hiccups toward the end, but my MAC team did well adjusting to the requests in the last 72 hours of closing out the loan with the title company.
Business response:
Hi Ryan - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
There needs to be better communication with the back team as they repeat requests for information that was already uploaded - multiple times!
Business response:
Hi Chad - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Drew and Liam did an excellent job keeping me informed and updated on the progress of my loan refinancing! Made it a seamless process for me. Great customer service all the way around!
Business response:
Hi Angela - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
From start to finish, the process was easy and fast. All personnel that we were in contact with was very helpful and professional. The only problem that occurred was when attempting to sign in on the online portal to do various tasked when notified
Business response:
Hi William - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.