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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pamela was great. She really tried to communicate and move things along
We had incorrect documents that were completed at the start of our loan which caused an issue in the process for the VA loan. We were sent an email that stated COE needed to be fixed. We did not know what a COE was, and the individual on the phone (Not Krystal Fuentes), did not have the knowledge to help us understand what we needed to do. We received an email asking us to make repairs without the attachments of the appraisal and the pictures of the issues. We had to ask Krystal questions each time to address these matte... read more
Quick responses, easily understood documents and a timely closing.
the overall length of time to closing could have been shorter
Iam was great to work with.
Thought that Janet was very persistent and used words to pressure me in to making an impulsive decision while I was on the phone instead of getting back to her after having time to speak with my husband. I understand she has a job to do, but she didn’t seem particularly sensitive to my needs and I’m the one who is refinancing the loan. Even telling me that my responses in this survey will impact her bonus seemed unprofessional.
Erika was an absolute dream to work with. She was very patient, answered all of my questions quickly, and made the whole process run smoothly. You are in great hands if you get to work with her.
Cindy totally stopped communicating with us and e we had to reach out to others in Penny Mac to continue and fix all the s*** that happened. If it wasn’t for Ivan and Laura L. We would’ve gone with another company. We were almost 2 weeks late and still to this day haven’t heard s*** from Cindy except to please fill out this survey. Well there you go survey is absolute dog s***. If she had a honest issue then I understand but still no honest apology from her. We had all our personal belongings in a Uhaul for all that time bec... read more
Everyone I interacted with was very professional and helpful during the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,512 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.