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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Linda was AWESOME! I don't want this to affect her. The team kept asking for other items after I was told it was complete, she was the messenger.
Linda Frazier is very professional, a great communicator and helpful.
Very professional, highly efficient.
Great experience with PennyMac.
This was a very cumbersome process to administer. Yesenia did a good job with the process but surely the process itself and the number of steps could be improved for further gains in customer satisfaction.
Nothing specific. Just not that memorable. So the experience was good, just not great.
Seemless process with clearly defined timeline and communication.
While the beginning and end of the process moved quickly, things really bogged down during the middle. Processing the documents took a long time. In addition, communication between the different teams could have been improved; i.e., we made it quite clear that we wanted our Bank of America line of credit to be paid off rather than going through a subordination process which would have delayed things. Yet, the team that was handling our loan apparently were unaware of this and proceeded with the subordination process, which c... read more
It went as planned.
PENNYMAC has a 4.5 star rating with 48,512 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.