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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,795 reviews
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Joni O.'s profile image
Joni O. 
3 years ago

Everything was explained so I could understand and all the information I needed was accurate and quick! 

Theresa H.'s profile image
Theresa H. 
3 years ago

Penny Mac meet all of our expectations. The refinancing was process was made simple. 

Gail R.'s profile image
Gail R. 
3 years ago

Professional, personal and very informative from beginning to the end of process. 5 star rating in my books! Highly recommend! 

David Sweeney J.'s profile image
David Sweeney J. 
3 years ago

Great overall company to work with. 

Dennis Moentmann J.'s profile image
Dennis Moentmann J. 
3 years ago

It was simple, easy, with no hassle. 

NICOLE A.'s profile image
NICOLE A. 
3 years ago

My experience with Penny Mac was great and I would do it again. The only thing I didn't like about the communication process was that I was rarely available when Kristy would call me. When I would call back, I would never get to talk to her. I think I actually talked to Kristy one time during the whole process. Although when calling back, everyone I talked to was able to answer my questions and was great to deal with. So this review is really a review for the whole team since I was not able to touch base with Kristy during t... read more

Kevin Franklin J.'s profile image
Kevin Franklin J. 
3 years ago

I had no problem with Nancy Shead, she was very pleasant to work with and communicated timely and when necessary. My problem lies with the previous Loan Officer/Processor. The same documents were requested on multiple occasions, different documents were requested weeks later which should have been requested initially, thereby dragging out the conditional approval, although out of the lenders control, the appraisal report took almost a month to retrieve and rather than leaning toward another option, we allowed closing to be... read more

Travis S.'s profile image
Travis S. 
3 years ago

Mario was pleasant to work with and answered all of my questions. 

Scott A.'s profile image
Scott A. 
3 years ago

Wait times on hold we’re always long. I found it very difficult to send all info. And emails were duplicated many times. Poor communication most of the time. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,795 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.